The Roadmap to Utility Personalization: 

Lessons from the Pioneers

Customers today not only have more options for their energy usage than ever, but they demand more relevant and targeted customer experiences. Many utilities are not only struggling to meet these growing expectations, but are also looking to decrease cost-to-serve, improve customer satisfaction, and strengthen brand awareness.

Companies like Amazon, Netflix, Lyft, and Uber have revolutionized customer expectations around engagement and personalization. Our new eBook explores what these companies can teach utilities about how to more easily and effectively personalize around each customer’s unique journey points—all without an expensive CIS upgrade.

Download the eBook and begin creating your roadmap to customer personalization today.


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Best practices in customer personalization learned from: 

AMAZON | LYFT | NETFLIX | UBER

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