The State of the Utility Customer Experience

Amazon. Netflix. Lyft. These are the companies that your utility’s customers are now benchmarking you against. And while most utilities realize the importance of meeting customers’ growing expectations, how much progress have utilities made toward creating a modern customer experience?

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  • The best practice areas of customer experience maturity
  • How these best practices impact cost-to-serve and regulatory success
  • The current status of the utility customer experience today
  • Six ways utilities can accelerate their maturity along the curve

Download the eBook to get the complete report on the survey findings and key takeaways to accelerate your utility customer experience maturity.

EnergySavvy partnered with Greentech Media Research to conduct a survey to answer this very question and discovered:

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