Resolve "Why High" Calls Before They Begin

© 2018 EnergySavvy. All rights reserved


Billing inquiries make up over half of all calls into the utility call center. But, solving these issues can be incredibly complex, requiring lengthy conversations and extensive investigation––time a CSR frequently doesn’t have the luxury of.

CSRs can struggle to resolve these calls because of:

  • A deluge of data and lack of relevant insights
  • An ever-expanding number of channels to support
  • A lack of personalized self-service options
  • Complex eligibility requirements for LMI initiatives

Download the ebook to learn how utility CRSs can immediately recommend the right action to customers calling with high bill complaints, and ultimately resolve the underlying issues

Fix the following errors: